Returns and Exchange

Within India
 
It is our endeavour to provide you with the best customer service possible hence we permit returns and exchanges within 14 business days of receiving the return package. However return & exchanges will only be acceptable for the following reasons.
  • 1) Size mismatch
  • 2) Wrong product received
  • 3) Damaged product received
No other requests will be entertained aside from those mentioned below.
Kindly inform us within 48 hours of receiving your order on customercare@rathore.com, else the goods will be considered sold and no further requests will be entertained. In case of above exchanges, the refund amount will be issued to you in the form of a voucher code with a validity of 1 month.
 
Outside India
 
We do not permit any returns or exchanges for international orders.
 
5 SIMPLE STEPS TO EXCHANGE OR RETURN YOUR GOODS
 
Step 1
 
You need to inform us by email within 48 hours of receiving the parcel on customercare@rathore.com or call us on +91 124-422 8616. If we are not informed within 48 hours regarding a return, the merchandise is considered sold for good.
 
Step 2
 
Please await a email confirmation from our end for initiating the return.
 
Step 3
 
Please seal the package properly and courier it to us at:

Return & Exchange Department
Future101 Design Pvt. Ltd,
143, Udyog Vihar, Phase I,
Gurgaon - 122016
 
Step 4

Please email us to inform us that you are sending the package back to us, with your order number as the subject line and tracking details in the body of the email.
 
Step 5

Once we receive the products it will take us minimum 48 working hours for us to do a quality check and then we will call you or email you for an exchange.